Back to Portfolio
Case Study
Intellect AI Workflow
Automated customer support routing pipeline trained on custom company knowledge-bases.
Metrics Achieved85% Support Ticket Reduction
The Challenge
The support desk spent 70% of their hours answering redundant installation and setup specifications questions.
Our Solution
We integrated a customized Retrieval-Augmented Generation (RAG) assistant directly linking documentation to chat nodes.
Key Results & Metrics
- 85% immediate support desk ticket reduction
- Customer satisfaction scores increased by 40%
- 1.2 second average chat response latency
Technologies
OpenAI API
LangChain
Pinecone Vector DB
Python
FastAPI